NHS Complaints Advocacy Service

Do you want to make a complaint about a service you or someone you know have received from the NHS but are not sure where to start?

VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

 

Who to contact

Name
NHS Complaints Advocacy
Position
Helpline
Telephone
0300 330 5454
Email
nhscomplaints@voiceability.org
Website
http://nhscomplaintsadvocacy.org/ 

Where to go

Name of venue
VoiceAbility
Venue address
United House North Road
London
Postcode
N7 9DP
Additional Notes

This is the main office address in London, however we cover 27 Boroughs across London, and have advocates based within the community within the different areas to be able to support and assist anyone who feel they would benefit from advocacy assistance.

When is it on?

Date & Time Information
Monday to Friday 9am until 5pm

Other details

Cost(s)
0.00
Languages
Punjabi, Hungarian, Syleti, English, Polish, Urdu, Vietnamese, Somali, Bengali, Chinese
Who can use this service?
Anyone who would like support with a NHS Complaint
Referral required?
Yes
Who can make a referral?
Anyone
Referral and availability notes

Anyone can make a referral for themselves or on behalf of someone. Please call the Helpline on 0300 330 5353 or email the helpline on nhscomplaints@voiceability.org 

Notes

Our Service covers 27 Boroughs across London, if we are not the correct organisation then we can put you in touch with the correct provider.

All our Self Help Information is available in a range of Community languages; on our website you can click on any of the following links to access these translations:

We also have documents in an Easy Read format. 

http://nhscomplaintsadvocacy.org/ 

 

Mental Health Services

What your service now offers?

How Can an Advocate Support Me?

Our advocates will:

  • give you an opportunity to speak confidentially to someone who is independent of the NHS
  • take time to listen to your experience
  • talk with you about what support you need to make your complaint
  • give you information about the different ways that you can raise your concerns
  • help you to think about what you would like to achieve from your complaint. People want different outcomes when they complain such as an apology, an explanation or an improvement to NHS services.

You may choose to pursue your complaint yourself. You can download a self help pack or one of our advocates can send you the pack directly.


If you choose to use an NHS Complaints Advocate, we can support you to:

  • explore the options available to you at each stage of the complaints procedure
  • write an effective letter to the right people
  • if a meeting is arranged, prepare you for the meeting and attend it with you
  • contact and speak to third parties if you wish us to
  • consider whether you are satisfied with the response you receive from the NHS provider

Your advocate will not try to persuade you to take a particular course of action and will always respect your decisions and act upon your instruction.

Can service users refer themselves?
Yes
Types of services and activities
Translation and interpreting, Helpline, One-to-one support, Advice
Mental Health Conditions and Related Issues
Sleep problems, Stress, Suicidal feelings, Bipolar disorder, Body dysmorphic disorder, Borderline personality disorder, Depression, Addiction and dependency, Anger, Anxiety and panic attacks, Bereavement, Hypomania and mania, Obsessive-compulsive disorder, Panic attacks, Paranoia, Dissociative disorders, Eating problems, Hearing voices, Hoarding, Psychosis, Schizophrenia, Seasonal Affective disorder, Self-esteem issues, Personality disorders, Phobias, Postnatal depression, Post-traumatic stress disorder (PTSD)
Service User interests
Training and employment, Arts and crafts, IT skills, Money management, Music, Socialising and meeting people, Fitness and sport, Gardening, Healthy eating, Healthy living, Books and reading, Complementary therapies, Courses and learning, Drama and theatre