Bilingual Health Advocacy and Interpreting Service (BHAIS)

Our Bilingual Health Advocacy and Interpreting service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.

BHAIS facilitates face to face communication between health professionals and service users by bridging the language and cultural barrier to assist patients in achieving better access to their local health and social care services.

They also help patients to make informed choices about their health with full involvement in their care plan and treatment. The service is available by self-referral to all patients and members of the community.

Our bilingual health advocates within the team use a range of skills and knowledge in addition to their bilingual expertise. They are trained in interpreting techniques, specialist terminology and in managing three way communications. They are also a source of cultural background information.

If BHAIS are unable to respond to a specific interpreting requirement, suitable alternative options will be provided to support the patient and their family in accessing the right information.

Text Relay service available for deaf people
Our Bilingual Health Advocacy and Interpreting service (BHAIS) have a dedicated number for deaf people to text if they need access to emergency services via interpreters. The number is 078 1411 5999. This number is available 24hr/7 for emergency services only across Barts Health NHS Trust.

 

 

Who to contact

Telephone
020 7377 7280
Email
healthadvocacyservice@bartshealth.nhs.uk

Where to go

Venue address
2nd Floor, Main Building, Mile End Hospital Bancroft Road
London
Postcode
E1 4DG

When is it on?

Date & Time Information
9am to 5pm, Monday to Friday

Other details

Referral required?
Yes
Who can make a referral?
Self-referral and all primary care professionals in Tower Hamlets. There is no charge for using the assistance of an advocate or an interpreter.

Journey Planner

Address: 2nd Floor, Main Building, Mile End Hospital  Bancroft Road  London