Help with searching

Help with using the Idea Store Online Directory / In the Know

If you or someone you know would like help finding services listed in the directory, please visit your local Idea Store where staff are happy to assist with basic IT skills.

Help with searching the directory

The search bar lets you search In the Know by using any combination of keywords and location.

  • by Keywords - type one or more words to describe what you are looking for (e.g. housing)
  • by Location - use this to find results which serve your location.  Try a placename such as Bow, or a complete or partial postcode, for example, E1 3BU or E1

More Advice on Keyword Searching

Typing in a word or a few words into the Keywords box brings you back all entries that contain at least one of the words you have entered.  You can also use special characters to limit your results more closely.

The plus sign (+) before a word means that each of the results must contain that word, so the example search below brings back only records results containing both of the words health and advice, for example:

+health +advice

Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:

"reading group"

Using search filters

Once you have your search results, you may be able to improve them still further by selecting one or more of the search filters which are displayed in lists to the right of your results. These filters allow you to limit results by subject area (such as 'Mental Health & Wellbeing'), and by user group (such as 'Carers') and so on. The more use you make of the filters, the more focused your results will be.

Sorting your search results

You can change the sort order of your search results using the ‘Sorted by’ options that are shown in the just above your results. Depending on the type of search that you have done, your results can appear in any of the following sort orders:

  • Sorted by relevance (i.e. the best match to your search)
  • Sorted alphabetically (i.e. in A-Z order of title with numbers first)
  • Sorted by distance (only if you have done a full postcode search)

If You Can’t Find What You Are Looking For

If you have followed the searching tips and are still unable to find what you are looking for, please visit your local Idea Store or complete the ‘Contact Us’ form and we will assist you.

It may be that the service or organisation that you are looking for is no longer available or has changed.