Housing Options Service

Open: Mon, Tues, Thurs, Friday 9.30am - 4pm - Wed 1pm - 4pm
The Services we offer;
1.Housing Advice
The Housing Advice Team will see any clients, with or without dependants, who are tenants of private sector or housing association landlords. The issues they deal with include problems with rent arrears, repairs, problems with deposits, and any disputes with landlords including potential illegal eviction.
Contact 0207 364 3558 or housing.advice@towerhamlets.gov.uk

2.Options & Prevention Families
The Housing Options Families team sees clients who have or are expecting children and who are at risk of being made homeless.
Contact 0207 364 7474 or homeless@towerhamlets.gov.uk

3.Options & Prevention Singles
HOST (Housing Options Support Team) see single people or couples without dependants. They make all possible efforts to prevent homelessness through advice and appropriate assistance including joint working with other stakeholders
Contact 0207 364 7474 or host@towerhamlets.gov.uk

The Assessments Team is responsible for assessing homelessness applications.
Contact 0207 364 7474 or homeless@towerhamlets.gov.uk

5.Housing Management Team
The Housing Management Team is responsible for managing temporary accommodation for homeless households.
Contact 0207 364 7474 or homeless@towerhamlets.gov.uk

6.Income Recovery & Debit Control
The Income Recovery & Debit Control Team is responsible for ensuring that the correct charges are levied for homeless households who occupy temporary accommodation, providing a complete debit control function and taking legal action to recover former tenant debts.
Contact 0207 364 7474 or homeless@towerhamlets.gov.uk

7.Accommodation Procurement Team
The Accommodation Procurement Team is responsible for ensuring sufficient suitable accommodation is procured & and retained for our homeless and potentially homeless customers to meet their housing needs with the objective of preventing homelessness wherever possible.
Contact 0207 364 7298 or accommodation.procurement@towerhamlets.gov.uk

8. Business Support Team
The Business Support Team provides IT systems support to the housing options service and leads on systems development and upgrades; the production of performance reports, newsletters and customer surveys; support as required to operational areas organising team, departmental, partner and/or public events.
Contact 0207 364 7262 or business.support@towerhamlets.gov.uk

Two teams who are responsible for maintaining the Housing Register in Tower Hamlets, Customer Services Team and Client Support Team.
Contact 020 7364 2826 or lettings@towerhamlets.gov.uk

 Access: Wheelchair access. Hearing loop in reception

View the Housing Options Newsletter








Where to go

Name of venue
Albert Jacob House
Venue address
62 Roman Road
Bethnal Green
E2 0PG
Additional Notes

Nearest tube station: Bethnal Green
Nearest bus routes: 8, D6 (Roman Road), 309 (Globe Road), 106, 254 (Cambridge Heath Road)

Journey Planner

Address: 62  Roman Road  Bethnal Green  London